We know that you may have questions during these extraordinary times. Here are some frequently asked questions and answers to provide more information during this time.
We will update this information regularly as the situation changes, and please do not hesitate to call us with questions.
Q: Should I take my personal care or skilled nursing family member home?
Personal care and skilled nursing residents receive additional services. While at home within our community they are able to receive the around the clock care they need at all times, which may be difficult for family members to provide during these stressful times.
Q: Does Artman have any positive residents?
At this time, Artman does not have any resident cases. We are prepared if this were to happen. We have taken the steps to keep our residents safe throughout the community. It is important to note that we have taken these steps prior to requirements from the Pennsylvania Department of Health (DOH), Centers for Medicare & Medicaid (CMS), The Department of Human Services and the Centers for Disease Control (CDC).Close
Q: Does Artman have staff members that have tested positive for COVID 19?
Artman does not currently have any cases. The community had staff members test positive previously. We are adhering to the Pennsylvania Department of Health and CDC guidelines for all staff members tested positive no matter their role.Close
Q: What are the guidelines for healthcare workers to return to work after testing positive?
An employee who tests positive will remain at home for minimum of 10 days from onset of symptoms with at least 24 hours fever free without fever reducing meds and symptom improvement. If asymptomatic Employee to remain home for 10 days from test.Close
Q: When will visitors be allowed back in Artman?
The health and well-being of our residents is our highest priority. As a result of the rising rate we have temporarily suspended scheduled visitation effective December 1, 2020. Window visits will continue and they can be still scheduled through Appointment Plus. We will continue compassionate care visitation, as well as Zoom and window visits after December 1, 2020.
Appointment Plus can be used to schedule tent visits until December 1, 2020. Visitations must be scheduled and can occur seven days a week between the hours of 1:30 pm and 4:00 pm.
Visitors must receive a COVID-19 test with a negative result prior to visiting. We are also asking visitors wear to masks and continue to practice social distancing while at the community. Visits must be scheduled a minimum of 24 hours in advance to allow for sufficient resident assistance. Weekend visits must be scheduled by noon on Friday. You can schedule your visit here.
Artman has received 3-step re-opening guidance from the Department of Health and the Department of Human Services. At this time, we are mandated by the Pennsylvania Department of Human Services to temporarily suspending visitation with the exception of compassionate caregivers until we are able to reach the next step of re-opening. Please see our compassionate caregiver frequently asked question for more detail on that designation.
There are four types of visits. Indoor visitation, which began on November 9, indoor tent visits, outdoor tent visits, and compassionate caregiver visitation. These forms of visitation are available through December 1.
In the case of inclement weather, outside visitations will be moved inside. Any time a visitor enters the building they will have their temperature taken with a contactless thermometer and asked several screening questions.Close
Q: Can I visit my family member as a Compassionate Caregiver?
The Pennsylvania Department of Health and the Pennsylvania Department of Human Services have released guidance that includes information on Compassionate Caregiver visitation. Here is some important information for you that is included in the guidance:
Compassionate Care visitation is allowed in limited situations per CMS FAQs on Nursing Home Visitation. Care can be provided by Compassionate Caregivers if there are two or more documented “significant changes” in a resident’s condition. A significant change is defined in 42 CFR & 483.20(b)(2)(ii) as: A major decline or improvement in a resident’s status that: 1) will not normally resolve itself without intervention by staff or by implementing standard disease-related clinical interventions; the decline is considered “self-limiting…”, 2) impacts more than one area of the resident’s health status; and 3) requires interdisciplinary review and/or revision of the care plan.
Artman will contact the family of residents who may qualify to receive Compassionate Caregiver visitation to discuss options. If you feel that your family member living at Artman qualifies to receive Compassionate Caregiver visitation and would like to designate a Compassionate Caregiver for a skilled nursing resident please contact Jen Mackaman, director of nursing, at [email protected], and for personal care residents please contact Henry Ebner, personal care administrator, at [email protected]. Our clinical team will determine if Compassionate Caregiver visitation is appropriate based on the guidelines we have received.
Please be aware that the CMS FAQs state that they do not believe these visits should be routine and they should be allowed on a limited basis as an exception to restricting visitation.
We ask that you carefully consider your request as we all continue to partner in keeping COVID outbreaks controlled in our communities. Please remember that it only takes one positive case in a staff person or a resident to send us back to pre-opening plans that will limit dining, activities and visitation for all. We’ve been fortunate since this pandemic started in March, and we are all working to keep Artman a safe and healthy place to live and work.Close
Q: Do I Need to be tested for COVID-19 before I visit?
Yes. We require all visitors to be tested prior to their visit. Test results are currently good for one month. Testing requirements are based on county positivity rates, if rates increase and testing is required more frequently a notice will be sent out.Close
Q: What confirmation do you need for negative test result?
A copy of the test result.Close
Q: Can I bring a package to my loved one?
Families wishing to drop off and pick-up will to go to the Mt Pleasant entrance. When you arrive, please call 2100, to speak with our receptionist, let them know what you need and they will contact the appropriate staff member. There will be rack/cart inside the double doors – one to drop off and one to pick-up. The door coming directly into Artman at the Mt Pleasant entrance will be locked.Close
Q: How is Artman’s staffing?
Artman’s staffing remains strong.Close
Q: What plans have been implemented to engage residents during isolation?
We have been able to provide a variety of activities/events to engage our residents. Group activities and games are now either individualized or community-wide via our overhead paging system. Bingo and jeopardy involve staff and residents working together. Packets of “Brain Games” are distributed weekly. Happy Hour, book mobiles, happen from a rolling cart. Surprise snacks, such as SDKs (social distancing kisses) ice cream sandwiches with inspirational snacks are spontaneously distributed. The Ambler community has provided us with a variety of cards and artwork. Some of our residents actually have become pen pals through this program. Residents have become participants in the “Rainbow” project. Rainbows are hung in windows to be part of a local children’s community scavenger hunt.
Even though we are not able to gather for worship residents are being given prayer and reflective bulletins. These have been well-received especially during the holidays. Our pastor along with our community life staff are available for support, individualized activities and face time visits with family.
Any additional in-room leisure activity supplies are available for all. If we don’t have it – we’ll get it.Close
Q: If my loved one becomes ill—are you still sending residents to the hospital?
Although it is always our goal is to treat in place, if hospitalization is absolutely necessary we will transfer a resident.Close
Q: Is Artman still allowing admissions?
Artman is accepting new admissions for residents. New residents must test negative for COVID-19 prior to moving. The safety of our residents is among our highest priorities and a second test is administered on the move-in day. We are asking new residents to quarantine within their apartment home until the results of the second results are recieved. After recieving a negative test result the new resident may join community activities and dining.Close
Q: Will you be testing all residents and staff?
On a daily basis we will continue to follow the guidance of the Centers for Medicare and Medicaid Services (CMS) and the Pennsylvania Department of Health (DOH).
Based on the mandate from the Pennsylvania Department of Health that went into effect on June 9th we are testing all skilled nursing residents and staff. We are also following the mandate, which was announced on June 26th, to test all personal care residents and staff.Close
Q: Are you doing antibody testing?
We are not doing antibody testing. There are many studies being conducted and to date there have been no reliable results for antibody testing. We will continue to follow CDC and Pennsylvania Department of Health guidelines for testing.
Q: Was the number of cases reported from the Pennsylvania Department of Health accurate?
We continue to track the case of coronavirus among our staff and residents, and regularly share up-to-date information with residents and family members. A recent report from the Pennsylvania Department of Health (DOH) has shown inconsistencies that are not in-line with the actual number of cases within our community. We have reached out to DOH to share accurate information.Close
Q: Does Artman have a minimum quarantine if a resident is out for an extended period of time?
A 14-day quarantine is required for residents if they have been out of the community for consecutive days. Careful consideration will be used when determining whether or not a quarantine will be required upon return to the community. If there is thought to be even the slightest risk of exposure or breech in infection control measures we will err on the side of caution and enforce a quarantine upon return to the community. Unfortunately, the guidance given from CMS/DOH/DHS clearly states that we cannot automatically enforce a quarantine for every resident that leave the building and need to consider the circumstances surrounding the visit.Close
Q: Where can I make requests to take a resident out for an outing? What is the process?
Requests for outings can go to Jen Mackaman for Skilled Nursing at [email protected] or Henry Ebner at [email protected] for Personal Care. We will need information surrounding the outing such as where it will take place, how many people will be involved, will social distancing be maintained etc. We will then make the determination of whether or not a quarantine will be needed upon return to the community. A memo of understanding will need to be signed when taking a resident out of the building for any reason.Close
Q: What is the guidance for personal care?
Q: What is the guidance for skilled nursing at Artman?